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First-time callers will be prompted to enter their Account Number, Full Social Security Number (SSN), and Date of Birth.
You will choose an activity/option for the first time (could be Account Balance, Account History, etc.). You will be prompted to enter in your Account Number; if valid, then you will be prompted for your FULL SSN; if valid, you will be prompted for your date of birth (2-digit month, 2-digit date, and 4-digit year-NOTE the system will instruct you on how to enter the birth date. If everything is valid, you will be prompted to enter your PIN; you will then be prompted to enter your PIN again.
After the PIN is created, you will be prompted for your Account Number and PIN only for each of the activities/options.
Except for the “CHANGE PIN” option, you will be prompted for your ACCOUNT NUMBER, EXISTING PIN, and FULL SSN.
*Transactions after 5 PM will be posted the next day.